Gaming is for fun, not stress. Use uubuzz's responsible gaming tools and guidelines to keep your gaming experience healthy and safe.
uubuzz stands by one principle: every player's well-being and safety comes before our business.
At uubuzz, we believe gaming is entertainment — not a solution to life's problems. Responsible gaming means knowing your limits, staying within your budget, and never letting gaming take priority over what matters most in your life.
Online gaming is growing rapidly in Bangladesh. Along with this growth comes an increased risk of gambling addiction. uubuzz takes this reality seriously and wants to give every user the tools they need to stay in control.
The core principles of responsible gaming are: Play for fun, not as your main source of income. If you ever feel gaming is getting out of control, seeking help is not a sign of weakness — it is the brave decision.
On this page you'll find: self-assessment questions, guidelines for setting betting limits, steps to activate self-exclusion, and professional support resources. uubuzz is here for you every step of the way.
Keep in mind: Responsible gaming doesn't mean less fun. It means more fun over the long run.
To help keep your gaming experience safe, uubuzz provides a range of practical tools you can use at any time.
Set a maximum deposit limit — daily, weekly, or monthly. Once a limit is set it takes effect immediately; increasing it requires a 72-hour waiting period.
Decide in advance how long each session will last. Once the time is up, the system will automatically send an alert and pause your session.
Take a break from 1 day up to 6 weeks. During this period, you will not be able to log in to your account. Once the break ends, your account will return to normal.
Activate a permanent self-exclusion lasting from 6 months up to 5 years. During this period, your account cannot be reopened under any circumstances, and creating a new account will not be possible.
Set a maximum amount per single bet. This protects you from placing large impulsive bets in the heat of the moment.
Your full gaming history, win/loss record, and spending summary are available to view at any time — transparency is our policy.
If you answer "Yes" to any of the questions below, consider reaching out for support.
If you answer Yes to 2 or more questions, please contact our support team.
If you feel gaming is getting out of control, don't face it alone.
Asking for help is a sign of strength, not weakness.
If you notice any of these signs in yourself or someone you know, don't wait — reach out for help now.
Chasing Losses: A strong urge to keep betting in order to "win back" lost money — which often leads to even greater losses.
Increased secrecy: Starting to hide your gaming habits and spending from family or friends.
Financial difficulties: Spending money meant for bills, food, or essential expenses on gaming, or taking on debt to play.
Psychological dependence: A recurring urge to return to gaming to lift your mood or ease anxiety.
Relationship breakdown: Frequent arguments with family or friends over gaming, and a gradual withdrawal from social life.
Loss of control: Repeatedly deciding to play less but being unable to stick to that decision.
Loss of focus at work: Skipping work, studies, or daily responsibilities to spend time gaming.
Restlessness during breaks: Feeling anxious, irritable, or restless when not playing — as if gaming is the only way to feel calm.
These signs indicate a potential addiction. Seeking help early makes a full recovery entirely possible.
Activate self-exclusion on your account in just a few steps and keep yourself protected.
Log in to uubuzz with your username and password.
Click your profile icon in the top right and open "Account Settings".
Look for the "Responsible Gaming" tab in Settings.
Choose your preferred exclusion period: 6 months, 1 year, 2 years, or permanent exclusion.
Confirm your decision via OTP verification. Self-exclusion takes effect immediately.
Let our support team know if you need help — they're ready to guide you on the path to recovery.
While self-exclusion is active, uubuzz will never send you promotional messages encouraging you to return.
Our commitment to responsible gaming goes beyond words — we back it up with action.
Strict age verification is carried out at registration. No one under 18 is permitted to open an account, and KYC documents are requested in any suspicious case.
If the system detects unusual changes in your playing behavior, it automatically sends an alert and encourages you to use responsible gaming tools.
Our customer support team is specially trained in responsible gaming. Whatever the situation, they're ready to help with empathy and care.
No promotional emails or SMS are sent to users on self-exclusion or Cool-off Mode. We respect your decision.
The return-to-player rate (RTP) for every game is clearly displayed. You will never be misled with false information to encourage higher bets.
Deposit limits, session limits, and self-exclusion — all configurable in just a few clicks. No complicated process, no hidden steps.
Stick to these habits and gaming will always be a source of enjoyment — not a burden.
Around the world, approximately 1–3% of gamers develop a gambling addiction at some point.
Once the problem is identified, getting the right support means 70%make a full recovery.
Of those who develop an addiction, only 10% Some seek professional help — others fight it alone.
The sooner a problem is identified, the easier recovery becomes. Time is the most valuable resource.
Keep in mind: Addiction is a health condition, not a character flaw. With the right support, full recovery is absolutely possible.